SAMBHAV is a multi-modal system which has been launched to dispose community grievances quickly and correctly and give superior governance and make the community support shipping clear and accountable
Minister for power and urban improvement AK Sharma on Wednesday introduced ‘SAMBHAV’ (sambhav.up.gov.in) platform/portal that will watch the grievances, schemes, programmes and procedures of the departments beneath him.
“SAMBHAV is a multi-modal system which has been launched to dispose community grievances swiftly and properly and provide superior governance and make the public services delivery transparent and accountable,” a federal government spokesman explained.
SAMBHAV will function as an Info and Interaction Know-how (ICT) platform for flagging grievances acquired from the public to the regarding officers who have been supplied login IDs. The officers are required to feed their reaction and motion taken report (ATRs) on the problems anxious. The portal will also have the facility of videoconferencing and teleconferencing for dialogue with the officials.
The portal will get grievances and challenges from numerous resources, together with pending cases and grievances under the main minister’s Jan Sunwai/ Integrated Grievance Redressal Technique (IGRS) procedure.
“In the power section, for instance, executive engineer (EE) will acquire up community grievances every Monday morning from 10 am to 12 pm when at circle degree, superintending engineer (SE) will consider up community grievances every Monday from 3 pm to 5 pm. MD of every discom will just take up public grievances every Tuesday morning from 10 am to 12 pm. Minister and significant-stage officers will acquire up public grievances each third Wednesday of the month from 12 pm,” the spokesman said.
Speaking on the event, the minister explained that this was nevertheless a different case in point of a worldwide technique for neighborhood providers. Sharma stated that existing programs and mechanisms of the point out government would continue performing in the recommended manner and the existing general public listening to methods would also carry on to operate as before.
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